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Do You Know: Research shows that in some industries, although 80+ percent of CEOs think they are delivering good service, only 16% of their clients agree. It is essential to note that it is 3 times cheaper to sell to existing clients, than to on board new ones, and about 6-7 times expensive to get new customers than to keep existing ones.

Bad service experiences are shared to about twice as many people as good experiences. Up to 70% of customers on an average will pay more if they believe they would get a great service experience. Up to 91% of dissatisfied customers will not willingly do business with you again. Then why not to join our Customer Centricity Training and serve your customer at your best to keep them satisfied so that, they can increase revenue for your company.

Why is it Needed: There are real costs vis a vis revenue foregone, expenses incurred, and opportunities missed, arising from not having a great customer service proposition for your clients.

In today’s age of technological advancement, increased competition and choice, along with a population demanding more and more of tailored solutions, the only sustainable competitive advantage is having a great service delivery excellence proposition.

A Training That Helps You Build A Customer Centric Organization

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CUSTOMER CENTRICITY TRAINING

6 – 8 AUGUST, 2017


1. Get a solid understanding of what service excellence and customer-centricity are.
2. Assess where your organization stands in relation to its ideal customer-centric state.
3. Understand how you should view customer service across the entire client journey.
4. Properly engage employees and clients meaningfully in developing sustained programs.

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Professionals Who Can Attend

C Level Executive Training

 

1. CXO, COO
2. Business Leaders, Department Heads
3. Senior Managers from Operations
4. Customer service, Quality Assurance
5. Customer Experience, Customer Engagement
6. Customer Escalation
7. Services Excellence, Hoteliers
8. and Many more

2017/08/06 09:00:00

SCHEDULE

Our events are well planned

Trainer Profile

customer centricity trainerNii A. Quaye, Creator and Master Trainer of the A.C.E. Service Delivery Program, is an executive level Customer Experience & Operational Excellence professional. With almost two decades of experience in improving banks’ performance against client dynamics and internal efficiencies, he brings an unmatched level of passion and enthusiasm in the subject matter.

Nii has a wealth of experience (across all product lines and customer touch points) in customer experience delivery, relationship management, process improvement and quality, strategic planning and project management. Nii brings pedigree in a rich and diverse career, from global leaders like Citigroup, Bank of America and Ecobank, and has worked in or supported businesses in multiple continents.

A talented speaker and presenter, he is engaging, thoughtful and eager to share with and learn from others about all things related to setting organizations up for success.

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CUSTOMER CENTRICITY TRAINING

Address: Jaddah, Saudi Arabia
Phone: +91 9900600005
Email: info@kpmlearnings.com

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